THE CUSTOM DESIGN PROCESS
We’ll start with an initial consultation, in order to introduce ourselves and learn more about what you are looking for. At this time you can tell us about yourself and/or your business, mention any mandatory elements that must be included in your design and ask any questions you might have about us or about your project in general. From our experience the best designs are created when we know the most about the client we are working with, so it is best for you to give us as much information as possible before we start the conceptual process. We will also send you a creative brief at this time that you will be able to fill out that will help us learn about you and your business.
DEVELOPMENT
Once we have learned everything we can from you we put the pencil to the paper. We brainstorm, we design and we deliver. Within 10 business days you will receive your design concepts. At this time you are given the opportunity to review your designs, and sometimes this is all it takes and you are able to simply select a design. Of course we would love to tell you that this is how every project ends up, but in reality it’s not. So during this stage you will also be able to provide us with any feedback and or revisions that you may have to the concept that you select. We will work together with you to refine your design and create the perfect representation of your business or special day. If we are developing multiple components, you must approve one step before we move on to the next. For example, to avoid any maintenance fees you must approve your website design prior to development.
CONCEPT VS. REVISION
A concept is defined as a new idea or whole new design. A revision is defined as any minor change to your selected design concept. Some examples of revisions are changing the color, font, layout or placement of your design. Each package comes with a certain number of concepts and revisions (specified on a per project basis in your contract).
WHAT IF I DON’T CHOOSE ONE OF THE DESIGN CONCEPTS?
Because we take the time to learn as much about your personality, style, target and business goals, it rarely happens and due to the custom nature of our designs, no design refunds will be given once the work has begun. If this issue does arise additional design concepts will be available to you at a discounted rate.
HOW LONG WILL MY PROJECT TAKE?
The initial design concept is delivered within 10 business days of the project start date. After this step every project is different. Quick review of your concepts and revisions, and reasonable response time is the key to finishing your project on a desired schedule. We pride ourselves in our quick turnaround time and together with your help, will bring your designs to reality.
PAYMENT & CONTRACT
Before we start your custom design, we ask that you sign the contract and return it via email along with the mandatory deposit. We accept check (mail to: 12250 Inwood Road Suite 9, Dallas, TX 75244 or 501 East Stassney Lane #811, Austin, TX 78745) or credit cards (via PayPal). All other payment terms will be detailed in your contract.
MANDATORY ELEMENTS
All websites and blogs that are completed with a Doodle Dog design must include the legal line at the bottom stating "Website designed by Doodle Dog." This line must include a link to the Doodle Dog website at all times.
FINAL APPROVAL
Once final approval has been made on your project and your final payment has been made you will receive all of your files .
REFUND POLICY
Refunds are determined based upon the stage of your specific project. Due to the custom nature of our work, no refunds are permitted after development or printing has begun on any project.